• GED, high school diploma, or equivalent experience is required; some college coursework or administrative training is a plus.
• 1-2 years of experience in an administrative, receptionist, or customer service role.
• Demonstrated ability to navigate and use workplace technology, including shared inboxes, digital calendars, and cloud-based filing systems.

• Serve as the first point of contact for MDC by answering the customer support phone line and welcoming in-person visitors with professionalism and warmth.
• Schedule and coordinate phone screens, interviews, and debriefs, ensuring all details are accurate and confirmed.
• Monitor and manage shared inboxes, escalate items as needed, and track follow-ups through resolution.
• Create and manage scheduling links to support smooth coordination of meetings and interviews.
• Set up Box folders for new projects and archive completed ones to maintain organized digital records.
• Send and receive W-9 forms and certificates of insurance to support client onboarding and compliance.
• Send and track post-interview and client satisfaction surveys to gather timely feedback.
• Maintain a clean, organized, and welcoming office environment for staff and guests.
• Order and track office supplies to support daily operations.
• Liaise with building maintenance to resolve facility-related issues in a timely manner.
• Coordinate office lunch orders and assist with planning internal and client-facing events.
• Arrange delivery of flowers or gifts to clients and team members for special occasions.
• Receive, sort, and distribute incoming mail and packages promptly.
• Order branded giveaways and promotional items for events and client meetings.
• Manage vendor invoices and reconcile monthly office spending to support accurate financial tracking.
• Support additional administrative tasks and special projects as requested.

• Consistently completes tasks on time and follows through without reminders, demonstrating a high level of dependability and ownership in day-to-day work.
• Navigates Microsoft Office applications including Outlook, Excel, Word, and Teams with confidence, and learns new tools and systems with minimal instruction.
• Maintains accuracy and attention to detail while managing multiple responsibilities such as scheduling, inboxes, digital records, and supply tracking.
• Adjusts priorities in real time as needs shift, staying focused and productive without becoming overwhelmed or losing momentum.
• Takes initiative by stepping in to resolve issues, support others, or move tasks forward, while recognizing when to pause and seek guidance.
• Communicates clearly and professionally with clients, team members, and visitors, using a tone that reflects MDC’s people-centered values.
• Follows established processes with accuracy and consistency and actively identifies opportunities to improve workflows or close gaps.
• Handles sensitive information with care, demonstrating sound judgment and discretion in all internal and external communications.
• Works respectfully and effectively with people from a variety of backgrounds, remaining open to different communication styles and ways of working.
• Engages fully as a member of an on-site team, contributing to a collaborative culture and participating in the shared success of daily operations.

Employees receive a monthly contribution toward medical insurance, and 100% employer-paid vision, short-and long-term disability, life, and AD&D coverage for employee only plan. Benefits also include paid time off accruals, company-paid holidays, paid parking, and a convenient location near Metro station. 

• Pay Range: $18-20 per hour, depending on experience.